What if I told you that some recent, spectacular organizational failures that made headlines could have been easily prevented? Remember when a contract technician accidentally deleted some files and the FAA screeched to a halt, grounding 10,000 flights? And when Southwest Airlines encountered the perfect storm (pun intended), stranding thousands of families over the holidays due to the cascading effects of a blizzard, sick employees, and an outdated computer system? It all boiled down to two...
