We have a joke around the Lift Enablement virtual office: The four “words of death” for a project are “All we need is…” The reality is that things are never that simple. And one of the hardest parts of any project is knowing when a project or launch is done. That’s why it’s important that every single person involved in any project or implementation has the same definition of Quality Assurance Testing (QAT) and User Acceptance Testing (UAT). A shared understanding is the only way to ensure the...