Having owned and run multiple small businesses, I know, firsthand, that managing capacity is one of the most difficult challenges facing owners and executives. It’s taken me years of trial and error to learn an important lesson to consistently growing a business – you must sell through capacity. I’ve learned that capacity is often an illusion at best and an excuse at worst. When small and mid-size companies start thinking about capacity, they take their foot off the proverbial gas pedal.
