It amazes me how often the topic of CRM adoption is raised. I remember when I first got involved in sales and programs like Act! For DOS (remember DOS) was the focalpoint. It seems that for as long as there have been computers, the topic of sales force automation and CRM adoption have been top issues for sales teams. The sad part is that many of the issues and obstacles companies face today are basically the same as what they faced 36 years ago. The good news is that a whole new breed of CRMs...
