I’ve never been a person who’s particularly good on my feet. I feel much more comfortable in situations where I can draft a response and edit it a few times before sending it off. This meant developing the skills to make effective outbound calls was some of the most uncomfortable growth I’ve ever experienced. A lot of what I’ve learned reminds me of my days as a theatre kid. It’s important to note that I was a painfully shy kid. At some point, though, inspired by the performances of Broadway...
