How To Tell If You're Focused on the Problem

If I had but one wish I could grant to anyone selling, it would be the ability to recognize whether they are having a conversation about a problem or a conversation about a solution.

• A conversation about a solution is highly commoditized and causes the focus to be on what’s it cost.

• A conversation about a problem creates value and causes the focus to be on what’s it worth.

The problem with the vast, vast majority of salespeople (defined as anyone selling) is that even when they think they’re focused on the problem, they’re really focused on the solution.  Until they become aware of that, they can’t do anything about it.

The first step in getting from a left-side (commodity/cost) focus to the right side (differentiating/worth) focus is to identify a clear gap in performance.

Example:

You help people reduce the costs of their operation by implementing a technology that enhances workflow processes.

If the conversation is focused on your ability to enhance workflow processes and its impact, then you are having a solution-oriented conversation and in all likelihood you will be commoditized.  That means lower closing rates and tighter margins.

If the conversation is focused on the customer/prospects costs, cost structure, and their efforts to control and reduce costs – you are on your way to a radically different sales conversation that creates value.

If, further, you are discussing the gaps and shortfalls in the customer/prospects approach and the total impact those gaps are causing – you’re having a problem-focused conversation and will be rewarded with dramatically higher closing rates and enhanced margins.